Privacy Policy

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1. Introduction

We attach the utmost importance to the confidentiality of your information. This privacy statement explains what personal data is collected by MAÏSADOUR or its subsidiaries when they interact with you and through our websites, and how we use this data.

MAÏSADOUR is an agricultural cooperative registered at the RCS of MONT DE MARSAN under number 782 092 290, holding license No. 11967, with its headquarters located at route de Saint-Sever – 40280 – HAUT-MAUCO.

A subsidiary of the MAISADOUR Group in the animal branch, SOAL is a Simplified Joint Stock Company registered at the RCS of MONT DE MARSAN under number 381 159 201, with its headquarters located at Route de Saint-Sever – 40 280 – HAUT-MAUCO (hereinafter referred to as the Company).

To optimize relationships with members, clients, prospects, suppliers and partners, interlocutors, employees, and users of the websites, grouped under the term ‘users’ for the purposes of this privacy policy, MAÏSADOUR has chosen to organize through a group of companies, each dedicated to a specific activity.

Therefore, the Company and those that constitute the group may share the data necessary for carrying out their missions with their users. They may thus each hold data collected by one of them. MAÏSADOUR ensures the compliance of all its subsidiaries with the rules set out in this privacy policy.

We may modify this policy over time to reflect our practices and their changes or to ensure compliance with regulations.

2. The personal data we collect

The Company collects the data necessary to fulfill its purpose and to meet the legal obligations it faces. Thus, it may request its users to provide:

  • Name and legal form of the business, the company…
  • Identification data (Civil status, contact information, ID card…)
  • Professional data (Professional situation)
    Connection data (IP address, Identification of devices…)
  • Transaction data (shopping cart, transaction data…)
  • Navigation data (cookies, audience measurements…)
  • Economic data (bank details, bank account numbers, etc.)

The Company collects and processes the data that users provide in the context of its interactions with them and through the products and services offered.

The Company collects personal information on the following occasions:

  • Contact form,
  • Downloading a technical sheet or e-book,
  • Subscription to the newsletter,
  • Site visit,
  • Contractual relationship with the Company or its affiliated companies.

3. Use of personal data

The processing of personal data is carried out within the Company’s activities. The data is collected to provide you with services adapted to your needs, furnish the requested products or services, or manage our business. In particular, we use the data for:

  • Regulatory management
  • Contractual management
  • Management of deliveries, order tracking, and after-sales service
  • Improvement of production traceability
  • Customization of site content, offers, and information we send you
  • Security of goods and people
  • Conducting consulting activities and tasks related to professional activities
  • Measuring site traffic
  • Conducting statistics for audience measurements and marketing studies

4. Reasons we share your personal data

In the case of processing for commercial prospecting purposes, your consent will be requested.
However, the Company and those in the group to which it belongs may share data necessary for carrying out their missions.
We may share your data necessary for a purpose outlined in the paragraph above that involves such communication:

  • With all our subsidiaries;
  • With service providers working on our behalf and for our account;
  • When required by law or to respond to legal proceedings.

Apart from the cases mentioned above, your consent will be requested for transfer. For organizational and confidentiality purposes, the data of our providers can be transmitted to you upon request only via email at: dpo-nutrition-animale@maisadour-preprod.masgr-websites3.fr

5. Cookies & similar technologies.

When you visit our websites, cookies may be placed on your computer. Cookies are small text files placed by your computer, tablet, or smartphone browser that store user data to facilitate navigation and enable certain features.
We use Cookies to:

  • Prevent fraud.
  • Analyze the performance of our products and services.
  • Establish statistics and volumes of traffic and use of the various elements composing our services.
  • Adapt the presentation of our Site according to the device used.

Upon your arrival on the site and during your navigation, you are informed of the presence of cookies and their purpose. On each of the sites owned by the Company, your consent will be requested and a means to refuse them will be offered.

You can configure your Internet browser to limit the use of Cookies and withdraw your consent by deleting or blocking all or part of the cookies.
If cookies are disabled, you may not be able to use all the site’s features.

Cookies necessary for providing a service expressly requested by the user are exempt from requiring this consent.
Cookies have a maximum validity duration of 13 months. Your consent will be requested again at the end of this maximum period by displaying the information banner or clearing your browser cache before the end of the validity session.

If your terminal is used by multiple people or contains multiple Internet browsers on which you work, your cookie settings may not be permanently considered.

If you use different devices to access our application (smartphone, tablet, computer, etc.), your preference settings must be made on each of them.

6. Data retention

The data you have entrusted to us is kept as long as necessary to provide the services and advice and fulfill the obligations you have entrusted to us. They are also retained for the duration of our legal obligations and execution of the contract binding us.

They are stored and processed on French territory. If any recipients of your data are, however, located outside the European Union, necessary guarantees would be taken to ensure a sufficient level of protection for your information, with the receiving country or countries offering an adequate level of protection as determined by the European Commission or the transfer being governed by standard protection clauses adopted by the CNIL.

7. Data security

The Company makes every effort to secure your data. We protect your data against any unauthorized access, modification, disclosure, or destruction. We also ensure that subcontractors acting on our behalf meet the same level of requirement on the security of your data.

8. How to exercise your rights

In accordance with the Data Protection Act of January 6, 1978, and Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, any natural person has the right to exercise their rights of access, rectification, opposition, and deletion of their data and portability since May 25, 2018.

To exercise your rights, simply contact us through one of the following means:

For better processing of your request, please attach a signed photocopy of your identity card to your request, as well as the corporate name of your business, your customer code with 8 digits.
We inform you that if you consider that your rights have not been respected, you can also file a complaint with the competent supervisory authority: www.cnil.fr or CNIL- 3 Place de Fontenoy, 75007 PARIS.